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APPLY FOR NIGERIA JOB - Customer Service Representative
JOB DETAILS
Responsibilities:
Serves customers by providing product and service information; resolving product and service problems.
Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
JOB REQUIREMENTS
MIN REQUIRED EXPERIENCE:
0 year(s)MIN QUALIFICATION:
Diploma/OND/NCEDESIRED COURSES:
• Information Communications Technology • Information Management • Public Administration • Mass CommunicationDESIRED SKILLS:
• Customer care skills • Customer Service Skills • customer focusOTHER REQUIREMENTS:
Skills and Qualifications:
Minimum of OND in any related field of discipline.
Basic Customer Service knowledge.
Must be a highly focused individual not easily distracted from work.
Fast to proffer solutions to problems.
Accurate knowledge of Microsoft word,
Great and excellent communication, listening and phone Skills.
Must be able to multitask.
Minimum of OND in any related field of discipline.
Basic Customer Service knowledge.
Must be a highly focused individual not easily distracted from work.
Fast to proffer solutions to problems.
Accurate knowledge of Microsoft word,
Great and excellent communication, listening and phone Skills.
Must be able to multitask.
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